Ticket Field Copier
Copy ticket field and form values across tickets.
Customers communicate across multiple channels and important information gets spread across many tickets. Combining all the information and giving your agents a full 360 degree view on the open inquiry is not always trivial.
Similarly, when merging tickets in Zendesk, the default experience does not retain any filled in form fields. By using the Clone Ticket Fields or Clone Ticket Fields and Merge options in the app we can solve this.
When you choose Clone Ticket Fields the app copies over all field values from the chosen ticket into the currently open ticket. When you choose Clone Ticket Fields and Merge the app copies over all field values from the chosen ticket into the currently open ticket and we merge both tickets to a single complete conversation remains.