Article Comments Manager
View, Delete or Escalate your Help Center Article Comments
When adding articles to your Help Center you can allow readers to add comments to these articles. Quite often these are useful remarks or extra questions which you can escalate to tickets via this app.
If those comments are spam, junk or outside the scope of the article?
Ticket Comments Manager
This app shows you an overview of all comments across tickets in your Help Center.
You can quickly view a comment, escalate to Support or delete an obstrusive comment with a single click.
You can filter and sort comments by author, language or date range.\
Only Agents with the correct permissions in the Help Center can delete comments.
Agents will also only be able to view comments on articles they can access on the Help Center.